NeoLens ("we," "us," or "our") provides an AI-powered technical guidance application (the "Services"). We respect your privacy and are committed to protecting your information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the NeoLens mobile application and related services.
By using the Services, you agree to this Privacy Policy.
When you create an account, we collect:
When you use the Services, we collect and process:
We may collect:
We use analytics tools to understand how users interact with the Services. These tools may collect information about:
Analytics data helps us improve reliability, performance, and user experience.
We use information to:
We do not sell personal information.
To generate responses, user inputs may be processed by secure cloud-based infrastructure and AI processing providers.
We use third-party service providers to support hosting, analytics, infrastructure, authentication, and AI processing. These providers are contractually required to safeguard information and process it only on our behalf.
We retain account information and interaction data as long as necessary to:
You may request account deletion by contacting us.
Information may be processed and stored in the United States or other jurisdictions where our service providers operate.
By using the Services, you consent to such transfers.
We implement reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Depending on your location, you may have rights to request access, correction, or deletion of your personal information. To exercise these rights, contact us at the email below.
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
If you have questions about this Privacy Policy, contact us at: